Refund Policy

If you are a consumer (an individual purchasing for personal, not business, use) located in the European Union, United Kingdom, or another jurisdiction that grants statutory cancellation rights, you have the right to cancel your purchase within 14 days from the day after the transaction is completed, without giving any reason.

To meet the cancellation deadline, you must send us notice of your decision to cancel before the 14-day period expires. You can do so by emailing billing@prismfy.io with the subject line “Cancellation Request” and your account email and order reference.

The 14-day right to cancel does not apply in the following cases:

• Digital content already consumed — if you have already used API credits, made search requests, or otherwise started consuming the service, the right of withdrawal is lost for that consumed portion. By placing an order and using the API you explicitly consent to the immediate provision of digital services and acknowledge that you lose the right to cancel once usage begins.
• Subscription renewals — the right to cancel applies only upon the initial subscription purchase and not upon each subsequent automatic renewal.
• Requests made after 60 days — all refund requests received more than 60 days from the date of the transaction will not be processed.
• Business purchases — the cooling-off right is a consumer protection and does not apply to purchases made for business purposes.

You may cancel your Data Digger subscription at any time from your dashboard under Billing → Cancel Subscription. Upon cancellation:

• Your subscription remains active until the end of the current billing period (you retain access to all plan features until that date).
• No partial refunds are issued for the unused portion of the current billing period, except where required by applicable law.
• After the billing period ends, your account reverts to the Free plan (3,000 queries/month, 10 RPM).

Credits purchased under the Pay As You Go plan are non-refundable once any portion has been consumed. Unused credits do not expire and carry over indefinitely.

If no credits have been consumed at all, you may request a full refund within 14 days of purchase by contacting billing@prismfy.io.

When a refund is approved, Paddle will process the reimbursement without undue delay and in any case no later than 14 days after we confirm the refund. Refunds are made using the same payment method used for the original transaction. No fee is charged for the reimbursement.

Refunds are granted at the sole discretion of Prismfy and Paddle and may be refused where the conditions in Section 2 apply or where abuse of the refund process is suspected.

To request a refund, email us at billing@prismfy.io with:

• Your account email address
• The order or invoice reference number (from your Paddle receipt)
• The reason for the refund request
• The date of purchase

We aim to respond within 3 business days. Paddle may contact you directly to process the refund once approved.

If you believe you have been charged in error, please contact us at billing@prismfy.io before initiating a chargeback with your bank or card issuer. We will make every effort to resolve billing disputes promptly and fairly.

Since Paddle is the Merchant of Record, chargebacks are filed against Paddle. Unjustified chargebacks may result in suspension of your Prismfy account.

Nothing in this Refund Policy limits or excludes any rights you have as a consumer under applicable mandatory law, including:

• EU Directive 2011/83/EU on consumer rights
• UK Consumer Rights Act 2015
• Any other applicable national consumer protection legislation

If you are an EU consumer and we are unable to resolve your complaint, you may use the EU Online Dispute Resolution platform.

For any billing or refund questions, contact us at: billing@prismfy.io

For Paddle-specific transaction queries, you can also contact Paddle Buyer Support via your Paddle receipt email.